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Frequently Asked Questions

 

I have shipping questions.

I do not want to pay with a credit card. What are my options?

I don't want to put my credit card on the internet. What do I do?

What is PayPal?

How long does it take for my order to ship?

What is your return policy?

Do you share or sell your mailing list?

Is your site secure?

I want free samples.

How do I know if my order went through?

How do I combine purchases from Kids Crafts Plus with CPG items?

Do you only accept orders via the internet?

Why didn't I get a tracking number?

I got a tracking number via e-mail and don't know what to do with it!

What is the best way to contact you?

Where can I find your company information and address?

Where do I enter coupons?

I made an error on my order and need to change it?


I have shipping questions.

We have a whole page devoted to shipping methods, how long it takes for an order to ship and how long the box will take to arrive. Here is a link to that page of our site: SHIPPING

 

I do not want to pay with a credit card. What are my options?

We accept many forms of payment. Major credit cards, PayPal, checks, e-checks, money orders & PO's (with approval). We have a whole page devoted to payment methods and checkout instructions: PAYMENT INFO

 

I don't want to put my credit card on the internet. What do I do?

Select a different form of payment. We accept other forms of payment besides credit cards- PayPal, & PO's (with approval). You can also use debit Visa & Mastercards that can be purchased from your local drug and grocery store.

 

What is PayPal?

PayPal is an on-line payment processing company. You can send money to anyone who has an e-mail address. It is fast, easy and safe to use. You can get further details or sign up for PayPal at their site. Here is a link: PAYPAL

 

How long does it take for my order to ship?

Orders ship within 1-2 days of receipt (busy times of the year may take a bit longer). If you are paying for rush UPS service and need the order to ship the same day, be sure to place your order by 10am (EST). Rush orders that comes in after that time will not ship out until the following day.

 

What is your return policy?

We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS

 

Do you share or sell your mailing list?

No we never have shared our mailing list or any part of our customer data base with anyone. We never will either. Your information is safe. We do not store any vital information on a computer that is part of a network or one that is connected to the internet.

 

Is your site secure?

No the site is not, but the shopping cart and checkout pages are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure.

 

I want free samples.

We are not able to send out free samples. Sorry!

 

How do I know if my order went through?

If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes, then chances are that it did not go through properly (or your confirmation got caught in your SPAM filter).

 

How do I combine purchases from P.C.F.A with CPG items?

We are not able to combine orders from P.C.F.A and California Paper Goods. The inventory for P.C.F.A is located in TX and CT and inventory from CPG is located in California. We are not able to split orders between the two warehouses. Please place separate orders if you need items from both sites.

 

Do you only accept orders via the internet?

No. We are able to accept orders via phone, fax, email, mail and via our on-line shopping cart. Here is a link to a page with all the details on ordering: ORDERING INFO

 

Why didn't I get a tracking number?

We send shipment confirmations with tracking numbers every evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. CPG@pacific.net

 

I got a tracking number via e-mail and don't know what to do with it!

The tracking number can be typed into the Track Your Package window on the main page of the UPS.com web site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.

 

What is the best way to contact you?

The very best way to contact us is via e-mail. We check e-mail throughout the day and will answer every message that comes to us. Our address is: CPG@pacific.net Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. E-mail is the best way to get an answer FAST! If you would rather call or do not mind leaving a message for a call back our number is (800) 637-6401 ext 3. We are open 7 days a week 362 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!

 

Where can I find your company information and address?

We have a web page set up with all our contact information, including our phone number, address, e-mail address, fax number etc. Here is a link to the page: CONTACT US

 

Where do I enter coupons?

Coupons are entered during checkout. Be aware that the coupon needs to be entered during checkout. Once an order is submitted we are not able to add on the coupon. The discount offered will not be deducted by the shopping cart. We will make the deduction manually as we process and ship your order. If you need help with your coupon please call us before you checkout! (800) 637-6401 ext 3 CPG@pacific.net

 

I made an error on my order and need to change it?

If you have submitted your order then you can either call us, fax us or email us the change you need made. Be aware that we start processing order almost as soon as they come in. If you need a change made be sure to contact us right away! Here is a link to the contact page: CONTACT US

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Visit our other websites for more great crafting supplies!

PCFA * Paper Crafts & Fine Arts Supply * (800) - 637- 6401