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Frequently Asked Questions

 

This page is set up to help you find answers to your questions. If you are unable to find the answers you need here please send us an e-mail. We respond to e-mail very quickly! Our address is CPG@pacific.net

 

I have shipping questions.

I do not want to pay with a credit card. What are my options?

I don't want to put my credit card on the internet. What do I do?

What is PayPal?

How long does it take for my order to ship?

What is your return policy?

Do you share or sell your mailing list?

Is your site secure?

I want free samples. Where can I order them?

What does Cover, Vellum, Linen, lb, A2, A6 Card Stock etc... mean?

Your site is big! Where do I find things?

How do I know if my order went through?

How do I combine Auction purchases with Web Site purchases?

How come I see papers in your swatch book but cannot find them on the site?

I want A6, A7, A8 cards in other colors not listed!

I want a custom paper product that you do not seem to sell.

Why do you only accept orders via the internet?

Why didn't I get a tracking number?

I got a tracking number via e-mail and don't know what to do with it!

What is the best way to contact you?

Where can I find your company information and address?

Do you have matching A2 envelopes for all your papers?

Do you sell wholesale?

I want to change the quantity of an item in my cart from 1 to 2 and it will not change!

I made an error on my order and need to change it/I need to change the payment method. Should I start over?


I have shipping questions.

We have a whole page devoted to shipping methods, how long it takes for an order to ship and how long the box will take to arrive. Here is a link to that page of our site: SHIPPING

 

I do not want to pay with a credit card. What are my options?

We accept many forms of payment. Major credit cards, PayPal, electronic checks and money orders. If you want to choose the money order option just go ahead and complete your order all the way through. Then print off a copy of your order and send in your money order. Just be sure to mail your MO right away. We only hold unpaid orders for two weeks before they are canceled. In order to pay with PayPal, Money Orders or Echecks you will need to click the regular checkout button NOT the Google Checkout button.

 

I don't want to put my credit card on the internet. What do I do?

Go ahead and choose "Paying By Money Order" as your payment option (that will allow you to check out without giving a credit card number). Be sure to complete your order all the way to the end and then call in your card number using the phone. Our toll free number is (800) 637-6401 ext 1 or our office number is (707) 459-9124 ext 1 Note: In order to pay this way you will need to click the regular checkout button NOT the Google Checkout button.

 

What is PayPal?

PayPal is an on-line payment processing company. You can send money to anyone who has an e-mail address. It is fast, easy and safe to use. You can get further details or sign up for PayPal at their site. Here is a link: PAYPAL Note: In order to pay with PayPal you will need to click the regular checkout button NOT the Google Checkout button.

 

How long does it take for my order to ship?

We process orders the same day they are placed as long as they are placed before 12:00 noon (Pacific Standard Time). If we are not able to ship your order the same day (due to stock issues) we will email and/or call you. Orders that come in after noon PST will ship out the next day. If you need an order to ship the same day and it is after noon please call us and see if we can push your order out- no promises!

 

What is your return policy?

We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS

 

Do you share or sell your mailing list?

No we never have shared our mailing list or any part of our customer data base with anyone. We never will either. Your information is safe. We do not store any vital information on a computer that is part of a network or one that is connected to the internet.

 

Is your site secure?

No the site is not but the shopping carts are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure!

 

I want free samples. Where can I order them?

We no longer send out free samples. The number of requests were overwhelming and the cost was becoming so significant that we were going to have to raise prices. Rather than do that we stopped sending out free samples and started encouraging people to order a sample of the paper instead. Here is a link to the Samples order form: SAMPLES

 

What does Cover, Vellum, Linen, lb, A2, A6 Card Stock etc... mean?

We use a lot of terms that have to do with paper. They are specialized terms that can be confusing to people who are new to the world of paper. To help you gain a working knowledge of these terms we have created The Paper Library. This section of the site has a great deal of information and definitions that will make shopping for paper a lot easier. Here is a link to that section of our site: The Paper Library

 

Your site is big! Where do I find things?

We do have an extremely large site. It can seem a bit confusing until you learn one thing. The Home Page of our site offers you links to many major sections of our site. All but one of those links take you to non-commercial sections where you can find cool information, fun projects, company info etc.

If shopping and buying is what you have in mind the link that says "Products and Prices" is the one you will want to choose from the Home Page. That link takes you to the commercial section of our site we call the Main Shopping Menu. From that menu you can access all the items we sell.

 

How do I know if my order went through?

If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes then chances are that it did not go through properly or your confirmation got caught in your SPAM filter.

 

How do I combine Auction purchases with Web Site purchases?

If you have won at one of our auctions please feel free to add on items from our web site. The shopping cart is designed to combine all the items together so you can check out once. All you have to do is wait for the invoice to come at the close of the auction. In that invoice is a link that you need to click and then click the Add to Cart button. After doing that you can continue shopping at the web site. If you need assistance with check out please let us know. CPG@pacific.net

 

How come I see papers in your swatch book but cannot find them on the site?

Unfortunately paper mills discontinue papers with no notice at all. One day we can order the paper and the next day we can't. When we put our swatch books together in January we try to pick papers that we feel will be readily available throughout the entire year. However, sometimes our best guesses are wrong and a paper will be dropped mid year. Chances are if you cannot find a paper on our site it is no longer being made at the paper mill. Occasionally we have to drop a paper for other reasons but nine times out of ten it is for the reason given above.

 

I want A6, A7, A8 cards in other colors than listed!

No problem. Just send us an email with the following information:

1. Type of paper

2. Number of pieces

3. Describe the item and give sizes- for example "I want a Flat card size 6 x 3"

4. The date you need the order by

Send this data to CPG@pacific.net

 

I want a custom paper product that you do not seem to sell.

We make a lot of strange size cards, tags or other paper items. We are capable of many services including: cutting, scoring, and hole drilling. Just send us an email with the following information:

1. Type of paper

2. Number of pieces

3. Describe the item and give sizes- for example "I want a bookmark size 2 x 7 with a hole drilled 1/2" from the top"

4. The date you need the order by

Send this data to CPG@pacific.net

 

Why do you only accept orders via the internet?

As of December 1st 2003 we stopped taking orders unless they were placed over the internet. It was a hard decision but about 95% of our orders were coming over the internet and the cost of having a full time "order taker" for the remaining 5% was going to force us to raise our prices for everyone. Rather than do that we have given up the 5% of our business that was not internet related and are encouraging everyone to order at our site. Note: If you know of someone who wants to order but does not have a computer let them know that almost all public libraries have internet connected computers they can use free of charge! Free email accounts are available through Yahoo.com

 

Why didn't I get a tracking number?

We send shipment confirmations with tracking numbers each afternoon/evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. CPG@pacific.net

 

I got a tracking number via e-mail and don't know what to do with it!

The tracking number can be typed into the Track Your Package window on the main page of the UPS.com web site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.

If your tracking number is for a USPS Priority Mail box then visit www.USPS.com

 

What is the best way to contact you?

The very best way to contact us is via e-mail. We check e-mail throughout the day and will answer every message that comes to us. Our address is: CPG@pacific.net Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. E-mail is the best way to get an answer FAST! If you would rather call or do not mind leaving a message for a call back our number is (800) 637-6401 ext 1. We are open 7 days a week 362 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!

 

Where can I find your company information and address?

We have a web page set up with our phone number, address, e-mail addresses etc. Here is a link to our: COMPANY INFORMATION PAGE

 

Do you have matching A2 envelopes for all your papers?

Actually no. The paper mills do not choose to make lightweight paper to match all their thick cardstocks. Whenever they do make a lightweight matching paper we do have it made into envelopes. In every case where we could offer matching A2 envelopes, we have.

 

Do you sell wholesale?

I am afraid we stopped selling wholesale some time ago. Sorry!

You will notice that we do offer free shipping for orders over $100.00 (this is a considerable savings when buying paper) and we also offer bulk discounts and email out coupons to our mailing list.

 

I want to change the quantity of an item in my cart from 1 to 2 and it will not change!

The default quantity that is shown in your shopping cart is always 1. If you want to order 2 (or more) you simply erase the 1 and type in the number of packages you want. Then hit the UPDATE CART button. The shopping cart will then update and give you a new total. If you do not hit that Update button the cart will not record your changes!! If the cart will not accept the 2 that means we only have 1 in stock at the moment. Our cart will only let you buy what we have in stock. Feel free to contact us for a stock update CPG@pacific.net

 

I made an error on my order and need to change it/I need to change the payment method. Should I start over?

NO. Please do not start over and place another order. We get charged 2% on every canceled order! Please send us an e-mail with the changes you want done. We can usually edit your order on our end. If you need to change the payment method you can give us a call at (800) 637-6401 ext 1. CPG@pacific.net

 

 

This page is set up to help you find answers to your questions. If you are unable to find the answers you need here please send us an e-mail. We respond to e-mail very quickly! Our address is CPG@pacific.net

 

 


©2008 California Paper Goods